Frequently
Asked Questions
The Following is a Summary of US Bingo Supplies's
Policies and Practices.
If you have any other questions regarding our business policies and practices,
please feel free to contact us TOLL FREE at 1-800-423-5991.
We want to make your shopping experience with us a pleasant one, so let
us know what we can do to help!
Our Returns Policy
WE TRY HARD TO PLEASE OUR CUSTOMERS. Items purchased
from US Bingo Supplies may be returned or exchanged upon receipt of a Return
Merchandise Authorization number (RMA #) from US Bingo Supplies Please call
and speak to a customer representative to obtain your RMA #. The following
conditions apply:
We cannot accept returns of custom items, used items or items returned
more than 30 days after delivery.
On items where the "Date Needed" field has been filled in, the
items may NOT be returned after the specified date needed.
We do NOT refund the shipping cost and there is a 20% restocking fee unless
the return is a result of our error.
NO RETURNS WILL BE ACCEPTED WITHOUT THE RMA NUMBER PROMINENTLY
DISPLAYED ON THE BOX
Does US Bingo Supplies
Share the Information It Receives? Information about
our customers is an important part of our business, and we are not in
the business of selling it to others. We do not share information about
our customers except when we believe release is appropriate to comply
with law; or to protect the rights, property, or safety of US Bingo Supplies,
our users, or others. This includes exchanging information with other
companies and organizations for fraud protection and credit risk reduction.
How Secure
Is Information About Me? We work to protect the security
of your information during transmission by using Secure Sockets Layer
(SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers when confirming
an order. Of course, we transmit the entire credit card number to the
appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your
password and to your computer. Be sure to sign off when finished using
a shared computer.
How long does
it take to get my order
We ship almost 90% of our orders on the day they are received. Occassionally
it may take a day or two to ship if the product is temporarily out of stock.
We will notify you by phone or email if there is some reason why the delay
may be longer, and give you the option of selecting an alternative product,
canceling the order, or waiting for the projected delivery date. Please
let us know if you need something by a specific date. We will ship overnight
or second-day upon request for an additional shipping charge. Orders are
Generally sent using Airborne Express which can take up to 4 days to reach
anywhere in the continental U.S. Click
here to view shipping
map.You will receive tracking information by email as
soon as the item is shipped, and can keep posted about the progress of your
order by logging in using the email address you gave us when you placed
the order.
How
late can I get my order in to have it ship the same day?
If there is no problem with verifying the billing and shipping information
and the credit card goes through, and all items are in stock, we will ship
the same day so long as the order is received by 3:30 PM Eastern Time.
Upon special request, it is often possible to ship the same day even for
orders received later. Please call if you require this service.
Can
you ship my order to an address other than the billing address?
Yes we can, Simply fill out your shipping information when checking out.
Can you
ship to my P.O. Box?
Yes! All P.O Box and APO requests will be sent via U.S.
Postal service.
Can you
ship overseas?
Yes! All overseas requests will be sent via the quickest possible method to suit your needs.
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